Refund policy
Returns & Refund Policy
Due to the perishable nature of coffee, we do not accept returns or exchanges once an order has been delivered.
We do not offer refunds based on taste or personal preference.
That said, we stand behind every box we send.
For bulk or corporate orders with quality issues, please contact us directly so we can prioritize a resolution.
Damages, Issues, or Incorrect Orders
Please inspect your order upon arrival. If your order is damaged, defective, or incorrect, contact us within 5 days of delivery directly at melanie@commongroundgifts.com or through our Contact Page with your order number, photo and description of the issue.
Please note that we are unable to process claims without photographic documentation of the issue.
Limit one resolution per order.
We’ll review the issue and, if confirmed, make it right with a replacement or refund.
Non-Returnable Items
We do not accept returns on coffee products, opened or used items, gift cards, or sale items.
Order Changes & Cancellations
Because we process orders quickly to ensure freshness, we’re unable to guarantee changes or cancellations once an order has been placed. If you need help, reach out as soon as possible through our Contact page and we’ll do our best.
Refunds (If Applicable)
If a refund is approved, it will be issued to your original payment method within 5–10 business days.
Delivery & Disputes
Delivery is considered complete upon carrier confirmation of delivery to the address provided at checkout. If you believe your order was not delivered, please contact us within 5 days of the expected delivery date so we can investigate with the carrier.
We ask that you contact us through our Contact page before initiating a dispute or chargeback with your payment provider. We are committed to resolving issues promptly and reserve the right to flag accounts that repeatedly abuse our refund or replacement process.
Questions
For any questions, please reach out through our Contact page.