Shipping policy
Shipping Policy
All orders are processed within 1–3 business days. During peak periods or new collection launches, processing times may be slightly longer. Once your order has shipped, you will receive a confirmation with tracking details.
Shipping Coverage
We currently ship within the continental United States only.
Shipping & Delivery Estimates
Standard delivery typically arrives within 3–7 business days. Delivery timelines are estimates and not guaranteed.
Freshness Commitment
Each box is curated and packed in small batches to ensure quality and freshness. Because of this, orders are processed shortly after being placed and cannot always be modified once submitted.
Priority & Bulk Orders
Larger and corporate gifting orders may be fulfilled using expedited handling and premium shipping services to help ensure timely delivery.
Shipping Delays
Once a package leaves our hands, it is the responsibility of the carrier. While we do our best to ensure timely delivery, Common Ground Gifts is not responsible for delays caused by carriers, weather, or other factors outside our control.
Lost or Stolen Packages
If your tracking shows delivered but you did not receive your package, we recommend first checking with neighbors or your local carrier. Claims must be submitted within 5 days of the marked delivery date through our Contact page. Claims submitted outside this window cannot be reviewed. For packages confirmed lost by the carrier, we will offer a one-time replacement or store credit at our discretion. Common Ground Gifts is not responsible for packages that are marked delivered to the correct address and subsequently reported stolen.
Lost or Damaged In Transit
If your order arrives damaged, please contact us within 5 days of delivery through our Contact page and include a photo of the damaged packaging and contents. We will work with you on a replacement or store credit, depending on the situation. Damage claims submitted outside this window or without documentation cannot be processed. Common Ground Gifts is not liable beyond the value of the original order.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout, as we are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately through our Contact page and we will do our best to update it before the order ships.
Questions
For any shipping-related questions, please reach out through our Contact page or directly at melanie@commongroundgifts.com.